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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Beverly Garver

Beverly Garver

January 13, 2025

5  out of  5
rating by Beverly Garver
"Tami was very helpful both on the phone and in the office. Kyle and the rest of the staff introduced themselves and were very friendly."
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shawn zerby

January 10, 2025

5  out of  5
rating by shawn zerby
"The Kyle Pauley team proactively reached out to me to let me know my auto premium was about to be reduced. Who does that? The typical agent signs you up and forgets about you. They certainly don't look for reasons to reach out!"
We responded:
"Shawn, thank you for the kind review. We pride ourselves in trying to stay in contact with our customers! Glad we were able to reach out for a decrease as well! Thank you for your business!"
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Four_score_and_1

January 8, 2025

5  out of  5
rating by Four_score_and_1
"Super friendly staff and easy to understand insurance! Would highly recommend!!"
We responded:
"Thank you very much for the kind review! Very glad you enjoy the staff that puts a lot of work in making sure the insurance process is easy, smooth, and quick ! "
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Jansen Webster

December 31, 2024

5  out of  5
rating by Jansen Webster
"Just switched to State Farm and Kyle Pauley. Claire was great with explaining the whole process and making it an easy transition. Thank you guys so much!"
We responded:
"Jansen, thank you so much for the positive review! We pride ourselves on top notch customer service and Claire makes that known! Welcome to the farm!"
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Shauna Davidson

December 22, 2024

5  out of  5
rating by Shauna Davidson
"Great rates! Excellent customer service!!! Stress free insurance…Would highly recommend!"
We responded:
"Shauna, thank you for the great review. I would put our team against any! Welcome to the farm!"
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Jorja Chamberlain

December 18, 2024

5  out of  5
rating by Jorja Chamberlain
"First time car owner and needing my own insurance. Parents go through here and have great coverage so recommended it. Lydia was great in helping get me all set up and even getting my mom onto the policy to help too!"
We responded:
"Jorja, thank you for the kind words. Appreciate you and your parents continued business. Lydia is a huge asset and I am glad she was able to help get your own insurance on your new car! "
Profile photo of Christin Holmes

Christin Holmes

December 14, 2024

5  out of  5
rating by Christin Holmes
"Kyle went above and beyond helping my husband and I with our insurance! This office has wonderful service, certainly give them an opportunity!"
We responded:
"Christin, appreciate the kind words. It has been nice getting to know you and your family. Glad we were able to help. Welcome to the farm!"
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TB

December 14, 2024

5  out of  5
rating by TB
"Best insurance agent around!"
We responded:
"TB, appreciate the kind words. We love to not only provide solutions to our customers but also get to know them as well. "
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Jean Nerad

November 28, 2024

5  out of  5
rating by Jean Nerad
"I bought a new car after not having a car for several years and needed insurance. The staff was very helpful and explained my coverages well. Would recommend them in the future for all your insurance needs!"
We responded:
"Jean, welcome to the family! Very happy our staff took great care of you! Thank you for trusting us for your insurance needs! "
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Sue Webster

November 25, 2024

5  out of  5
rating by Sue Webster
"We had home, car, and boat insurance through multiple insurance companies. We contacted Claire and she was able to bundle and save us a significant amount on our premiums. Very personable, knowledgeable and professional. I 10/10 highly recommend!!"
We responded:
"Sue, Thank you very much for the response. Claire is a huge asset and in the short amount of time she has been with us, has made a large impact on so many. We are lucky to have her! Welcome to the Farm!"
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anne petrie

November 25, 2024

5  out of  5
rating by anne petrie
"I walked into Kyle's office, unannounced, and they took care of my homeowners and car insurance in a matter of just 1 hour. I walked out confident that I am covered by an efficient, hometown company."
We responded:
"Anne, Thank you for stopping in and letting us take care of you today. It was a pleasure helping you, and you even got the grand tour around the office on many computers :) Glad we were able to help and gain your business. Thanks again and welcome to the Farm!"
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Trudi Harman

November 25, 2024

5  out of  5
rating by Trudi Harman
"Kyle led me through the process of obtaining insurance with ease. He’s patient, kind and very knowledgeable! I would certainly recommend him for anyone’s needs."
We responded:
"Trudi, Thank you for the kinds words! You have been a pleasure getting to know and always bring the fun energy when you walk into the office. I love we were able to provide coverage for your needs and get a great plan in place. "
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S&F D

October 21, 2024

5  out of  5
rating by S&F D
"We were not happy with our insurance after quite a large increase and decided to shop around and we found Kyle. After sitting down with him he thoroughly went through our policy and found several areas where he could save us a lot of money. He is friendly and made us feel welcome. Would recommend to anyone."
We responded:
"Thank you very much for your review! Greatly appreciate you for allowing me the opportunity to review your policies and make recommendations and get your more / better coverage for less money at the same time! Greatly appreciate catching up! Welcome to the Pauley Farm! "
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Julie Bannister

October 19, 2024

5  out of  5
rating by Julie Bannister
"Happy that my new agency in Ohio collaborated with my established agency in Massachusetts so I could keep all my autos insured with State Farm. Switched my renter's insurance to State Farm too. A satisfied customer for 20 years."
We responded:
"Julie, Thank you for the review and welcome to Ohio! Was honored to be able to keep your business with State Farm. Welcome the the Ohio farm!"
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Kyla Freeze

October 18, 2024

5  out of  5
rating by Kyla Freeze
"Kyle and his staff helped me understand the coverages that I have. They also helped me understand what I could add to my policy that would benefit my needs. Wonderful experience. I would recommend them to anyone looking for insurance."
We responded:
"Kyla, thank you for the kind words. Glad we were able to get you better coverage but most importantly, help you to understand what you have and get in your insurance policy. Welcome to the farm!"
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Kaleb Scherer

October 18, 2024

5  out of  5
rating by Kaleb Scherer
"Great experience. Got me exactly what I wanted!"
We responded:
"Kaleb, thank you for the review. Glad to hear you had a great experience and we were able to provide value to you and your family. Please let us know if there is anything else we can do. Welcome to the farm!"
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Dawn Freeze

October 17, 2024

5  out of  5
rating by Dawn Freeze
"Lydia was wonderful!"
We responded:
"Thank you Dawn! We are very lucky to have great staff including Lydia. She does a great job putting customers first! Like a good neighbor!"
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Sarah Wharton

October 17, 2024

5  out of  5
rating by Sarah Wharton
"Kyle was super helpful and informative."
We responded:
"Sarah, thank you for the kind words. We strive to truly explain and allow customers to understand! "
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Karen Conard

October 13, 2024

5  out of  5
rating by Karen Conard
"Very helpful and patient. I called and spoke to Kyle and he was very accomodating to helping me after hours to get my new condo and life insurance taken care of. I was with a local independent and not only saved money going to Kyle but also got great customer service. Thank you so much. I would refer him to anyone"
We responded:
"Thank you very much for the review. This is the exact mission we have as an agency. Welcome to the farm!"
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Jennifer Dominick

October 7, 2024

5  out of  5
rating by Jennifer Dominick
"Ray Myers will never steer you wrong. He has an honest heart for truly helping people. I've known Ray for a long time and would trust him with any insurance need I had."
We responded:
"Thank you for the kind words Jennifer. Ray is a great asset and very trustworthy. Glad he was able to run that off on you as well! Welcome to the farm "
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HEATHER FRANCE

October 4, 2024

5  out of  5
rating by HEATHER FRANCE
"Every time I need anything the team here gets it done immediately. Especially Lydia!! Thank you guys"
We responded:
"Heather, thank you very much for the kind words! Happy to hear the staff is dependable and responsive. We strive to be top tier service! Appreciate your business!"
Profile photo of Allissa Mustin

Allissa Mustin

September 25, 2024

5  out of  5
rating by Allissa Mustin
"Have been with state farm for years and will definitely continue. I had a different agent before kyle ( who had wonderful people working for him ) under kyle the staff are just as wonderful , attentive and caring. They’re willing to go the extra mile to do their best to help you fix a problem or answer your questions. Very much recommend them"
We responded:
"Allissa, thank you for the kind words. We strive for great experiences and glad to hear you had one!"
Profile photo of Deb Nutter

Deb Nutter

September 17, 2024

5  out of  5
rating by Deb Nutter
"Ray Myers is our agent at Kyle Pauley. He is a man of highest integrity and efficiency. Ray will get you the best coverage at the most affordable rate possible. For all your insurance needs, ask for Ray at Kyle Pauley Insurance."
We responded:
"Hey Deb…this is Ray…thank you so much for your kind words!!"
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Shaun Riley

September 15, 2024

5  out of  5
rating by Shaun Riley
"Great agents here! Friendly and helpful :)"
We responded:
"Thank you very much for the kind words Shaun!"
Profile photo of Cris Nash

Cris Nash

September 14, 2024

5  out of  5
rating by Cris Nash
"I stepped into State Farm and was greeted by all wonderful and friendly folks🥰 Ray was so very helpful giving me better quotes then I was currently paying so obviously I switched to State Farm and I saved enough money that I was able to add Whole Life insurance to my policies, I now have a piece of mind that I had been wanting🙏🏻🥰😃 Thank You Ray for all your help!!!"
We responded:
"Cris, Thank you for the kind words. Truly means a lot as that is exactly what we strive for. Also helps you wore a shirt of a great football team 😉. Very nice meeting you and glad we also were able to provide protection for more than just your cars and home. Welcome to the farm! "